On-site service in Mallorca will be offered later on. In the meantime, the service normally available is remote support.

It depends on the type of issue. Remote support is usually the best option for software problems, configuration, accounts, security, or specific adjustments. On-site assistance is usually a better fit when the network, router, peripherals, or several devices need to be checked at the same time. The workshop is often the best option when longer testing, disassembly, internal cleaning, component replacement, or a more thorough inspection without time pressure is needed.

If I have any doubts about which option is best for your case, I will let you know before starting any work.

Before carrying out a repair, I can perform a diagnosis to offer you possible solutions and an honest assessment of whether it is worth going ahead. My goal is not to drag out a fault unnecessarily, but to help you make the most sensible decision: repair, upgrade, reuse, or replace the device.

The diagnosis cost will vary and will only be charged if the repair is ultimately not carried out.

I offer a 30-day warranty on software configurations and interventions, and a 90-day warranty on repairs directly related to the work carried out. This warranty only covers issues arising from my intervention.

The warranty does not cover new unrelated faults, accidental damage, malware appearing afterwards, third-party tampering, or failures in defective components or parts supplied by the customer. In the case of new parts, the manufacturer’s or seller’s warranty will apply.

The responsibility for having a prior backup lies with the customer. For that reason, before any sensitive intervention, I recommend having an up-to-date copy of important data.

If you need me to make that backup before starting, I can do so as a prior service. In that case, I will take every necessary precaution to minimise the risk of data loss. Even so, when working with faulty devices or failing storage units, it is not always possible to guarantee zero risk. If I detect any risk of data loss, I will let you know before moving forward.

When handling sensitive or business information, I can commit to keeping confidential any data I may access during the intervention. In any case, the way I work is always based on a basic principle: accessing only the information strictly necessary to resolve the issue.

If the issue requires it, I can coordinate with your internet provider, the manufacturer, or the relevant technical support service. I can also help you manage warranties to save you time and avoid unnecessary or confusing technical procedures.